Esemplastic ~ that’s a big word that most can’t define and
many think is made up. So, what the heck does it mean and how can it be the tag
word of 21st century business?
Es-em-plas-tic: adjective ~ having the ability to shape diverse
elements or concepts into a unified whole: the esemplastic power of a great mind
to simplify the difficult. (Random House, 2014) Isn’t shaping
diversity into unity a primary challenge, perhaps the primary challenge, for
modern businesses and isn’t it a dilemma that affects every facet of operations
from policy to personnel? How do you reconcile differing ethnic styles and
standards with your company’s traditionally professional image? Or the
differences that often crop-up between departments like marketing and
communications?
Helen Dunne of CorpsComm magazine asks this question in “Can Marketing and Communications ever live in harmony?”
Her first three paragraphs define the issues; she writes,
‘The trouble with marketing and
communications is that it is a little like Americans and the British,’ comments
one director of communications at a FTSE 100 organization. ‘They are separated
by a common language.’
It is a view shared by many communications
professionals. They see the role of a marketer as nebulous, worrying about
branding, taglines, and ‘fluffy stuff,’ while their work is more hard-hitting,
defending corporate reputations against a 24/7 barrage of media, stakeholder,
and government scrutiny.
Marketers, on the other hand, often
find it hard to grasp the necessity for corporate communicators and PR teams.
After all, their objectives are clearly defined; they are there to lift sales,
boost bookings, or drive traffic to websites, generating a real return on their
investments. To them, PR represents a huge cost – often carved from their
budgets – with a seemingly impossible-to-calculate return.
According to Dunne, these departments use the same words to
speak different languages and do not value each other’s efforts and contributions.
Let’s examine how an esemplastic approach can help bridge the chasm. Both
departments are solely focused on the company’s reputation, which makes it
(reputation) an excellent foundation for establishing common ground. If we
expand the definition to encompass both perspectives, perhaps something like: Reputation is the public reflection of our
company culture and values, which must be both communicated and protected. The
marketing communications team is responsible for increasing market share and
insulating that growth against outside onslaught. We have eliminated the
language barrier and merged the goals of both departments by providing a
framework in which they can easily see/appreciate the other’s value and become
mutually supportive.
So, yes Ms. Dunne, marketing and communications can live in
harmony with a bit of esemplastic strategy. If you are struggling to establish
harmony between diverse concepts, perspectives and/or goals, you too need
Esemplastisitee.